First Time Visitors

How secure are your online transactions?
All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone else. We are so confident in our security systems that we can provide our Website Security Guarantee, which will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases on our site, we will cover your liability up to $50.

In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on the website, here's how you can redeem your claim:

Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:
# Your name
# Daytime phone number
# Billing address
# A copy of the credit card statement in question (please circle fraud charges)
# Proof of your credit card company's fraud determination and liability fee
# A description of the incident

In general, under U.S. federal law, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, we will pay the entire amount for you, up to the full $50.00 as long as

1. You have notified your credit card company in accordance with their reporting procedures
   
2. The unauthorized use of your credit card resulted from no cause of your own, and
   
3. The loss resulted from purchases made on this site while using our secure server
   

What are cookies and why do you need them?
Cookies are tiny text files used to keep track of the items in your shopping cart, which enables our web site to present your web browser with customized content. If you agree to accept cookies in your web browser settings, our web site will add cookies to your computer's memory in order to present you with a richer browsing experience.

Most browsers are set to accept cookies by default, please change your settings if you do not wish to accept cookies from our site. If your browser does not accept our cookies, you will not be able to purchase any products from our web site. However, we will be more than happy to enter your order over the phone.

What is done with my personally identifiable information?
Our website security is at the highest level found anywhere on the Internet. Your name, your personal information and especially your credit card number are NEVER stored on the Internet with our system. Once you type your information, it is sent instantly, encrypted, directly to our order processing system, which is on a server separate from the internet. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. These include online ordering, order status, catalog request and other forms. This is done to protect you from unauthorized use of the information you are sending to our server. Personal identifying information, including e-mail addresses are not shared with any party other than what is required to complete order fullfillment.

How can I control which cookies I accept?
Your ability to control the cookies your computer accepts depends on the web browser you're using. For the smoothest online experience, we recommend using the latest version of your favorite browser. See your browser's "help" section for specific information about the best browsing and privacy settings for your online needs.

Is the ordering process secure?
YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end. All orders are entered through a secure connection using a 128 bit SSL certificate. Information is stored in our enterprise database that is not accessible from the Internet. We take every precaution to protect customer data in the same manner used to protect our company information.