Shipping Information

How do I track my order online?
We will send an e-mail with your tracking number as soon as it is available. Alternatively you can simply enter your shipping address postal code and order number below, and click on the "Submit" button. We will then send you the current status of the order placed, whether it was placed on the web or with one of our friendly sales consultants. This information is available in real time 24 hours a day. In addition, you can log into your account and view your entire order history. Contact us if you would like to check the status of an order over the phone, or have any questions about the status of your order that this page doesn't answer.

Our site features live online order tracking. Please view our home page and navigate to "Track" located in the top, right hand corner of www.carpartsdiscount.com. Insert your shipping postal code and order number to receive your tracking information. Tracking information is only available if item has shipped. For items shipped in the current day, please allow 5-10 hours for tracking information to be updated by the shipping carrier. Please call if you've ordered by phone and did not receive an internet order number or confirmation number from your customer service representative.
More Information..

When will I get my shipment?
Orders are shipped from our warehouse or from one of our distribution centers Monday through Friday (excluding holidays). Every item on our website will list the expected ship date in the grey box on the item page where it says "Availability". You will receive an e-mail after your order has been shipped with the tracking number(s) for your package.

PROCESSING TIME: Your order is thoroughly reviewed by our Credit Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the review process by our Credit Card Department, it is sent to our warehouse for shipment. For security reasons, voice confirmation may be required before we process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Southern California warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory in our warehouse.

TRANSIT TIME: Transit time varies from 1 to 10 business days depending on the shipping method you select for your order. A business day does not include Saturdays, Sundays, or holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

TOTAL TIME FOR DELIVERY: Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

FEDEX GROUND MAP (for orders shipped from Southern California):

How much do you charge for shipping and handling?
The shipping amount is calculated based on the shipment weight and the TYPE OF SHIPPING SERVICE that you specify (ground, air, overnight, or truck freight). Shipping and handling charges will be applied to all orders placed.

It is near impossible to calculate shipping accurately for so many different items of different weights and sizes. We have done our best including integrating with several different carriers to be as close as possible to the actual charges for shipping your item. However, since we know it can't always happen, we will notify you in the event the shipping charges grossly exceed the amount charged for shipping. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is out of stock and must ship at a later date, additional shipping and handling charges may apply.

Where are orders shipped from?
Most orders are shipped from our warehouse in Southern California. In addition, we have a network of suppliers nationwide which may drop ship special items to you directly (this may affect transit time).

Do I have to sign for my package?
Most shipments DO NOT require signature confirmation. In many cases, the delivering carrier will use their own judgment when making final delivery. Please stay up to date on the delivery status using the tracking information we provide, and make arrangements to be at the delivery location if you want to receive your package personally. If you have questions regarding the delivery status of your order, feel free to call us or the delivering carrier for the latest information (International customers must speak to their customs agency or local post office for delivery information). We are not responsible for any lost or mis-delivered packages, but we will assist in the claims process should you not receive your package on time.

What if all of my order is not in stock?
Our online inventory is real-time, but may not reflect other orders that have not been recorded yet, or recently received orders. If an item on your order says it will usually ship in less than 4 weeks, we can at our discretion hold the entire order until the out of stock item(s) arrive and ship your order complete. In this event you will be notified of the delay and can decide to cancel any out of stock item(s) if you wish.

If an item on your order says it will take more than 4 weeks to ship, we can at our discretion split the order and ship the item(s) that are available and back order the out of stock item(s). You will not be charged additional shipping for the back ordered item(s) when they ship and can cancel the back ordered item(s) at any time prior to shipment.

What are your policies for receiving a LTL or Truck Freight shipment?
Signature service is required for delivery. You must include a phone number with your order so the delivering carrier can contact you prior to delivery.

DO NOT sign for any merchandise without inspecting each item first. Once the delivery receipt is signed, the parts are yours to keep. If, upon inspection, you do notice some freight damage, write "FREIGHT DAMAGE" on the delivery receipt, sign it, and contact us for replacement instructions.